Telephone Sales Skills

All those involved in selling over the telephone.

Active participation will equip you to understand the fundamentals of telephone selling; plan your telephone sales activities; prepare for each sales call; understand the key elements of a sales call; carry out an effective sales call; service existing customers over the telephone.

We will cover how to plan a telephone sales call; prepare for a call get through to the buying authority; undertake the 10 steps of an effective call; overcome objections; create personal word patterns; use inter-personal skills on the telephone; manage customer accounts over the telephone.

One day

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